Delivery to Mondial Relay relay points is free for purchases over €90, in mainland France, Corsica and Belgium!
We deliver to you worldwide, and offer the following delivery methods:
1/ METROPOLITAN FRANCE, CORSICA AND BELGIUM:
. Delivery to a relay point near you in 2/3 days thanks to Mondial Relay - we offer this delivery method from 90€ of purchase!
. Tracked delivery in 2/3 days, with signature - Colissimo de la Poste - we offer this delivery method from 120€ of purchase!
. Express delivery tracked within 24 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.
2/ GERMANY:
. Tracked delivery in 3/4 days - with signature - we offer this delivery method from 90€ of purchase!
. Express delivery tracked within 48 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.
3/ OUTSIDE METROPOLITAN FRANCE, CORSICA AND BELGIUM:
. Tracked delivery in 3/4 days - with signature.
. Express delivery tracked within 48 hours*, with signature - we work with different service providers: Chronopost, UPS, TNT, DHL, DPD.
4/ OUTSIDE THE EUROPEAN UNION
Customers outside the European Union may be required to pay customs duties, which are not included in the cost of the order. Depending on the country and your delivery address, the amount of these taxes may vary. These charges are the responsibility of the customer.
We process and send your orders within 24 hours from Monday to Friday. If you place an order on Friday evening, Saturday or Sunday or on public holidays, your order will be processed the next business day.
Delivery costs will be indicated to you after having entered the destination address and indicated your delivery method, in step 2 of the delivery process.
Return without fear, it's free in Metropolitan France, Corsica and Germany and it's very simple!
Return shipping costs are our responsibility in mainland France and Corsica, as well as Germany*. In other territories they are your responsibility.
We usually accept returns for 30 days from the date your order was paid.
Make sure that the products have not been worn outside of the fitting, washed or damaged and that their cardboard label has not been removed.
*We cover the return costs once in those territories. For any additional requests, the costs will be at your expense.
1. Access the return portal
2. Provide your order number and the email address used when ordering
3. Select the items you want to return or exchange
We will send you by return email the return label to stick on your package (for mainland France and Corsica).
2) Prepare the package:
. Make sure that the products have not been worn outside of the fitting, washed or damaged and that their cardboard label has not been removed.
. Stick the return label sent by email (for Metropolitan France and Corsica).
. The return package must include a copy of the original invoice or sales receipt or a handwritten note with the order number.
3) Ship your package:
Don't forget to collect your stamped deposit voucher and keep it well.
4) We reimburse you:
ExchangeReturn
Upon receipt and verification of your package:
- we return the item of your choice to you
- we will reimburse you the difference if there is.
Upon receipt and verification of your package:
- we will reimburse you.
The refund is made using the same means of payment that was used for the transaction - unless you indicate otherwise!
We will reimburse you within 10 working days after receipt of your package at our premises.
You will receive a confirmation email once the refund has been made.
**For all returns or refunds, please note that express/colissimo delivery costs will not be refunded and will remain the responsibility of the customer**
* Order placed from Monday to Friday: if you place your order before noon you will be delivered the next day, otherwise the day after.
Order placed on Saturday or Sunday: your order will be delivered to you on Tuesday.